catur Platform Privacy Notice

This page describes what we collect when you use catur and how we keep that data protected. We at catur take privacy seriously and are committed to transparent data handling across all our operations — account registration, payment processing, gaming activity, and customer support.

Our catur platform collects personal information necessary for compliance, security, and service delivery. We process data according to applicable privacy law and only share information with third parties where necessary for payment settlement, fraud prevention, or legal compliance. Your data is encrypted in transit and at rest, and we maintain access controls to prevent unauthorized disclosure.

Read this notice to understand what information we collect, how we use it, your rights regarding your data, and how to contact us with privacy questions or data-access requests.

Data we collect on catur

We collect several categories of information when you create and use your catur account. Account data includes your email address, phone number, username, password (hashed), and account creation timestamp. We require this information to enable account access and recovery if you forget your password.

Identity data is required for compliance. We collect your full name, date of birth, national ID number, and residential address. This information is used for account verification (KYC) and to comply with anti-money-laundering regulations. We do not share identity data with third parties except as required by law enforcement or regulatory authorities.

Gaming activity data tracks which games you access on catur (sportsbook, live-dealer tables, slots, esports), session start and end times, and in-game events (spins, bets placed, results). We use this to calculate your balance, detect anomalies, and improve game performance. We do not sell this data to third parties.

How we use your data on catur

We use your catur data for five primary purposes. Service delivery includes enabling account login, processing deposits and withdrawals, hosting gaming sessions, and sending account confirmations or password-reset links. This is the core function of our platform.

Compliance and security includes anti-money-laundering screening, fraud detection, and responding to legal requests from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other jurisdictions where catur operates. If we detect suspicious transactions, we may temporarily freeze your account pending review.

Platform improvement includes analyzing anonymized gaming trends, load-balancing server traffic, and testing new features. We do not use personal data for this purpose — all analytics are aggregated and de-identified.

Marketing communications (if you opt in) use your email or phone to notify you of special events (Liga 1 season, Piala Indonesia, holiday promotions like Idul Fitri, Idul Adha, Imlek, Nyepi), new game releases, and service updates. You may opt out of marketing emails anytime.

Account data

Email, phone, username, password hash. Used for login and account recovery on catur.

Identity data

Full name, date of birth, ID number, address. Required for KYC verification on catur.

Payment data

Deposit method, transaction history, amounts. Used for settlement and fraud detection on catur.

Gaming activity

Games accessed, session times, in-game events. Used to calculate balance and improve catur performance.

Support records

Tickets and correspondence with catur customer service. Retained for set period to resolve disputes.

Third-party processors on catur

We share data with specific third parties only when necessary for catur operations. Payment processors (online payment, e-wallet, mobile banking, local payment for virtual accounts; online payment, e-wallet, mobile banking, local payment, online payment for e-wallets; e-wallet providers) receive transaction details needed to complete deposits and withdrawals. These processors handle data according to their own privacy policies and are responsible for protecting your payment credentials.

Cloud hosting providers store catur's servers and databases. Our infrastructure may sit outside Indonesia, which means your data may be processed in jurisdictions with different privacy laws. We ensure all processors sign data-processing agreements that require encryption, access controls, and incident reporting.

We may disclose data to law enforcement or regulatory bodies if required by court order or legal process. We do not voluntarily share data for marketing purposes, and we do not sell your personal information to third parties.

Your rights regarding data on catur

You have the right to access your personal data held by catur. Submit a request via email to our support team, and we will provide a copy of your account data, payment history, and gaming records within a reasonable timeframe.

You have the right to correct inaccurate or incomplete data. If your registered name, phone, or address is wrong on your catur account, you can update it directly via account settings or request our support team to assist.

You have the right to opt out of marketing communications. All marketing emails from catur include an unsubscribe link. You can also disable marketing preferences in your account settings anytime.

Cookies and tracking on catur

Our catur platform uses cookies to enable login persistence, remember your language preference, and track analytics. We distinguish between essential cookies (required for login and account security) and optional cookies (for analytics and user experience improvement).

Essential cookies store a session token so you remain logged in during your catur browsing session. If you close your browser, you will be logged out for security. These cookies are necessary and cannot be disabled without breaking catur functionality.

Optional cookies track which games you view, how long you spend on each page, and which payment methods you select. We use this to improve catur's interface and performance. You can disable optional cookies via your browser settings, but doing so may limit some catur features.

How long we keep your data on catur

We retain account data (email, phone, username, password hash) for as long as your catur account exists, plus 90 days after account deletion for recovery purposes.

We retain identity data (name, ID number, address) for a minimum of 7 years for compliance with anti-money-laundering regulations, even if you close your catur account.

We retain payment data (deposit and withdrawal history) for a minimum of 7 years to enable dispute resolution and regulatory audit.

Contact us about privacy on catur

If you have questions about how we handle your data on catur, or if you want to exercise your rights (access, correction, deletion, opt-out), please contact our support team. You can reach us via live chat in your catur app, email to our support address, or through the in-app help center.

We will respond to privacy requests within 30 days. If we cannot fulfill a request, we will explain why and outline any alternative options available.

catur operates only where local law permits. Your privacy rights are governed by the laws of your jurisdiction. If you are in a jurisdiction that grants specific privacy rights (such as data portability or the right to be forgotten), we will honor those rights to the extent applicable to catur operations.

Updates to this privacy notice

We may update this privacy notice if our data practices change or if applicable privacy law changes. We will notify you of material changes via email and by displaying a notice on catur's login page.

Your continued use of catur after we publish updates constitutes your acceptance of the revised privacy notice. We recommend reviewing this page periodically to stay informed of how we handle your data.