catur Platform Account Terms

When you create an account on catur, you agree to the terms that govern your use of our platform. We operate a sportsbook and gaming service available only in jurisdictions where local law permits. Our terms set out your rights and responsibilities, how we handle your data, and how disputes are resolved.

This document covers account creation, deposits and withdrawals, bonus conditions, and our dispute-resolution process. We encourage you to read these terms carefully before you register. If you have questions about any section, our support team can clarify your obligations and our commitments.

Our catur platform is built on transparency. We do not hide fees, do not fabricate odds, and do not restrict withdrawals arbitrarily. These terms reflect our actual practice.

Account opening and eligibility on catur

To open an account on catur, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

During registration, you provide your email, phone number, and a password. You then complete identity verification (KYC) by submitting your full name, date of birth, and national ID number. We use this information to comply with local regulations and to prevent fraud. Your data is encrypted and stored securely.

Once your account is verified, you can deposit funds and access our full range of games — sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Deposits and withdrawals on our catur platform

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly. Bank transfers typically settle within minutes. We do not charge deposit fees — the amount you transfer equals the amount credited to your catur wallet.

Withdrawals are processed back to your original deposit method. If you funded via mobile banking, your withdrawal returns to local payment. If via online payment virtual account, it returns to e-wallet. We verify each withdrawal to confirm you are the account holder and there are no flagged transactions. Once verification completes, we process your request. Bank withdrawals typically settle within a few minutes. E-wallet withdrawals settle within seconds. We do not charge withdrawal fees.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. All settle instantly or within minutes.

Withdrawal method

Back to your original deposit method. No fees charged by catur.

Verification

We verify withdrawals to prevent fraud. Verification typically completes within a few hours.

Minimum amounts

Minimum deposit and withdrawal amounts vary by payment method. Check your catur wallet for current limits.

Your catur wallet balance is persistent. Funds do not expire. You can withdraw your entire balance anytime, subject to verification. We do not restrict withdrawals based on how much you have wagered or how long you have held your account.

Bonus terms and conditions on catur

We occasionally offer welcome bonuses or promotional credits to new or returning players. Any bonus we offer comes with specific terms — such as a minimum deposit requirement, a playthrough condition, or a time limit. We display these terms clearly when you claim a bonus.

Bonuses are credited to your catur account as separate balance. You must use bonus funds according to the stated conditions before you can withdraw them. If you do not meet the conditions within the specified timeframe, the bonus expires and is removed from your account. Your original deposit remains yours and can be withdrawn anytime.

We do not offer fixed bonus amounts (such as "our welcome offer free" or "our welcome offer bonus"). We use generic phrasing such as "an attractive bonus offer" or "a new-customer welcome offer". Any bonus percentage we mention is paired with "terms apply" so you understand conditions are attached.

Your conduct on the catur platform

When you use catur, you agree not to engage in fraud, money laundering, or any illegal activity. You agree not to use automated tools, bots, or scripts to access our platform or manipulate games. You agree not to share your account credentials with others or allow others to use your account.

We monitor accounts for suspicious activity. If we detect fraud, collusion, or violation of these terms, we may suspend or close your account and forfeit any balance. We will notify you of the reason for suspension and give you an opportunity to respond before we take final action.

You are responsible for keeping your password secure. If you suspect unauthorized access to your catur account, reset your password immediately and contact our support team. We will investigate and assist you in securing your account.

Dispute resolution and complaints on catur

If you have a complaint about your catur account, a game outcome, or a payment issue, contact our support team. We investigate complaints within a reasonable timeframe and respond with our findings. If you disagree with our response, you can escalate your complaint to our management team for further review.

We aim to resolve disputes fairly and transparently. If we determine that an error occurred on our platform — such as a miscalculated payout or a failed deposit — we will correct it and credit your account. If we determine that your complaint does not have merit, we will explain our reasoning in detail.

Our dispute-resolution process is internal. We do not use external arbitration or third-party mediation. However, if you believe we have violated local law or your consumer rights, you may pursue legal action in your jurisdiction. Our terms do not waive your statutory rights.

Jurisdiction and legal notice

Our catur platform operates only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

If you access catur from a jurisdiction where our services are not legally available, you do so at your own risk. We are not responsible for any legal consequences you may face. We may block access from certain jurisdictions or IP addresses at our discretion.

These terms are governed by the laws of the jurisdiction in which catur operates. Any legal disputes arising from your use of our platform will be resolved according to those laws. By using catur, you consent to the jurisdiction and venue of the courts in that jurisdiction.

Data protection and privacy on catur

We collect your personal information — email, phone, name, date of birth, national ID — to verify your identity and comply with local regulations. We encrypt this data and store it securely. We do not share your personal information with third parties except where required by law or to process your payments.

Your payment information is handled by our payment partners. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, you authenticate directly with that provider. We do not store your wallet PIN, bank password, or card details. Your payment provider handles the security of that information.

We use cookies and analytics to understand how you use catur and to improve our platform. You can disable cookies in your browser settings, but some features may not work properly. For full details on how we collect and use your data, see our privacy policy.

Changes to these terms

We may update these terms from time to time. When we make material changes, we will notify you via email or in-app message. Your continued use of catur after the notification period constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and withdraw your balance.

These terms were last updated and reflect our current practice on the catur platform. If you have questions about any section, contact our support team via live chat, email, or the in-app help centre. We are available during business hours and aim to respond within a few hours.